We hope you are happy with your choice of work. However, in case you would like a return, Viviana Langhoff accepts exchanges or store credit within 15 days of receipt of goods for purchases made via our online store. Store credit will be valid for one year. Any item returned must be properly packaged, boxed, and insured. There must be no sign of wear or incorrect treatment, otherwise Viviana Langhoff has the right to refuse exchanges for store credit.
We do not offer a return or exchange for custom pieces. Custom work is created towards your specific vision, because it's custom created just for you we can not offer returns or exchanges.
Frequently asked questions
UPS or USPS depending on delivery area. For ground shipping please allow 4-7 business days within the continental U.S.
Yes! We offer one free ring sizing with your purchase, please allow up to ten days for it be completed before your ring is ready to pick up or ship. Don't see your size listed on our website? Double check with us to see if it can be done, we can resize a ring to (almost) any size! Email hello@adornmentandtheory with any sizing questions.
Here you can place an explanation or answer to the question.
You can email our team of gems at email@example.com. If we haven't answered all your questions please feel free to reach out.
Custom Jewelry FAQ
Warranties on all fine jewelry settings for one year from when you receive the item and will replace diamonds up to 3mm at no cost.
Gemstones and diamonds are not guaranteed against loss, chips, wear, and tear. All diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of damage, as that is out of our control.
It is recommended that you have your item insured through a private insurance company to cover any loss, theft, wear, and tear or damage. We recommend Jewelers Mutual Insurance (if your insurance company does not cover jewelry) link here. Viviana Langhoff is never responsible for items that display signs of undue damage or wear tear.
To get insurance you often need an appraisal, we are happy to facilitate this. Appraisals are typically $250 for a standard engagement ring but prices may vary depending on the piece, and each appraisal can take up to 2 weeks. Please let us know prior to shipping if you would like our help with an appraisal.
Please remember all fine jewelry should be well taken care of and treated with the utmost care.
For U.S. based customers fine jewelry will ship UPS or priority two-day fully insured. A signature will be required upon delivery. We are not responsible for lost or stolen item's once signed for and declared delivered by shipping provider.
Viviana is always happy to work with family heirloom diamonds. Heirloom pieces are a beautiful way to honor your family history and is a great sustainable alternative. Prior to bringing your heirloom diamond we may request you have it appraised to establish a value before we work with it.
Yes, Viviana Langhoff strives to source conflict-free diamonds. We have very personal relationships with all our suppliers and work directly with fair trade miners from all over the world. However, please note that some antique and melee diamonds cannot be verified due to age and size, but the reuse of post consumer diamonds are also a great sustainable alternative! We also offer a large variety of lab grown diamonds as a diamond alternative.
Yes! We have wonderful US suppliers of lab grown diamonds. These are also fantastic alternatives for those who are sustainably conscious
Yes, we have wonderful supplier relationships to source post-consumer diamonds. This is an important part of sustainability and we are happy to do this for custom projects.
For every custom design the client comes first! Viviana hand selects each stone with the wearer in mind. This ensures that each one meets her impeccable standard of color, clarity, and all around brilliance to deliver an heirloom quality piece.